Service Advisor

Overview

Thorp Tableview, a proud member of the Thorp Motor Group, currently has a vacancy for a
Service Advisor reporting to the Workshop Manager
We offer a competitive marked related salary; provident fund and medical aid cover, plus the usual benefits associated with
a large organization. The specs of the position are as follows:

Duties / Responsibilities:

• Fully responsible for the total customer management process in the service area
• Greet customers in such manner that it creates a positive self-image and of the dealership using their particulars to demonstrate a personal interest with the customer
• Assess the service needs by capturing the customers’ concerns (utilize function testing, test drive or test technician as required)
• Promote the sale of labour/parts and or accessories according to customer needs or history of the vehicle
• Document the services needed by providing written estimates for labour and parts and specify payment responsibilities
• Record clear instructions for technicians; specify required labour options on the job card.
• Obtain the necessary authority for the work on vehicles to be completed
• Maintain contact with the customer about estimates, timing and appropriate additional maintenance and repair services
• Resolve complaints and concerns
• Provide a “single contact” for satisfaction of customer’s needs
• Achieve high level of customer satisfaction and confidence to increase loyalty
• Check progress of repair orders throughout the day
• Ensure that the required CSI of Thorp and the relevant OEM is maintained at all times

Qualification

• Matric
• Minimum of 5-year experience in a customer retail experience or a customer environment would also be taken into consideration.
• Computer & Business system knowledge and product knowledge would be an advantage.
• Must be target driven.
• Work independently & be self-disciplined.
• Code 8 Drivers licence
• Good communication and people skills.

All applications are to be sent to ivan.smith@thorp.co.za

If you have not been contacted within one week of the closing date, please consider your application as unsuccessful.

Closing date: 19 April 2024